Product Information Disclosure
Information Disclosure regarding Product Safety and Defects
In the event that the products, services and facilities provided by the Yamaha Group inflicts damage on the mental and physical well-being as well as the belongings of customers, steps are immediately taken to provide the appropriate relief and to prevent any recurrence. As a part of efforts to halt any possibility of further damage, the Group notifies the relevant authorities, undertakes a product recall and contacts customers without delay.
The type of customer contact ranges from information posted on the Company's website, press release, notification through newspapers and industry magazines, direct mail and telephone. While adhering strictly to a policy of disclosure, the type of customer contact is determined by the level of gravity and urgency as well as the status of customer product use.
In November 2011, Yamaha disclosed information about a product defect in its outdoor type soundproof room “Silent House” in which there is a probability of the eaves over the entrance falling down due to the onset of rust caused by rainwater. Customers were notified via direct mail about the products subject to recall as well as the steps being taken As of the end of May 2013, Yamaha had provide free inspections or repaired the eaves for 94% of total sales made.
In February 2013, Yamaha began recalling the golf club driver inpresX RMX. Non-standard screws are mixed in with the RTS weight screws attached to the head part, which makes it possible for the head itself to fall off. We informed people on our website and reported the incident in the newspaper and a professional journal. As of June 2013, we had provided free inspections or replaced the parts for 90% of total sales.
Providing Information to Promote Safe Product Use
The Yamaha Group provides information through media that is easy for customers to access such as instruction manuals, catalogues as well as its website to promote the safe use of its products, and works to enlighten people on safety to prevent accidents from occurring.
In its catalogue targeting schools and educational facilities for the fiscal 2011 (issued in April 2011), Yamaha introduced a feature on safety education with respect to musical instruments in general. The Company also posts safety information on its website to help educate customers in the safe use of its products. Products currently listed are as follows.
- The safe use of pianos (posted since November 2010)
- The safe use of electronic keyboards (posted since December 2010)
- The safe use of power supply adapters and cords (posted since May 2011)
- The safe use of batteries (posted since December 2012)
- The safe use of home theater and audio equipment (posted since February 2013)
This information is reviewed and revised as deemed necessary based on cases of accidents and other factors.
Provision of Information Related to Environmental Consideration in Products
In order to meet rising awareness toward environmental preservation among customers, the Yamaha Group discloses examples of environmental consideration in the “Environmental Initiatives” section of its website, such as efforts to conserve energy in its products.
Initiatives in Energy-Conserving Products／Initiatives in Resource-Conserving Products／Products that Support the Environment
In addition, we have included a section on Yamaha’s conference system product information website that enables users to calculate the CO2 emission reduction effects of using the system instead of making a business trip.
Check！PJP business trip:Japanese only（special site for conference system product information）
Proper Product Labeling and Advertising
The Yamaha Group conducts advertising and promotions that accurately convey the details of products and services to customers. At the same time, we strive to provide accurate information related to our products and services in accordance with laws and regulations. To achieve this, we have formulated and are implementing internal regulations concerning basic labeling and prohibition of inappropriate labeling. The labeling is validated based on the quality management system. Yamaha Corporation’s Quality Assurance Division conducts checks and reviews of labels on products that are actually being sold, and provides feedback of the results to the department in charge of the product.