Product Information Disclosure
Information Disclosure regarding Product Safety and Defects
In the event that the products, services and facilities provided by the Yamaha Group inflicts damage on the mental and physical well-being as well as the belongings of customers, steps are immediately taken to provide the appropriate relief and to prevent any recurrence. As a part of efforts to halt any possibility of further damage, the Group notifies the relevant authorities, undertakes a product recall and contacts customers without delay.
The type of customer contact ranges from information posted on the Company's website, press release, notification through newspapers and industry magazines, direct mail and telephone. While adhering strictly to a policy of disclosure, the type of customer contact is determined by the level of gravity and urgency as well as the status of customer product use.
In November 2011, Yamaha disclosed information about a product defect in its outdoor type soundproof room “Silent House” in which there is a probability of the eaves over the entrance falling down due to the onset of rust caused by rainwater. Customers were notified via direct mail about the products subject to recall as well as the free inspections and repairs.
Providing Information to Promote Safe Product Use
The Yamaha Group provides information through instruction manuals, catalogues as well as its website to promote the safe use of its products.
In its catalogue targeting schools and educational facilities for the fiscal 2011 (issued in April 2011), Yamaha introduced a feature on safety education with respect to musical instruments in general. The Company also posts safety information on its website to help educate customers in the safe use of its products. Products currently listed are as follows.
• The safe use of pianos (posted since November 2010)
• The safe use of electronic keyboards (posted since December 2010)
• The safe use of power supply adapters and cords (posted since May 2011)